LoyaltyBlog

Our latest posts

A Hair Salon as an example/case for Customer Loyalty

This article came out of a simple friendly conservation whether a small business could benefit by investing in Customer Loyalty. Of course, we all started talking about restaurant (we all have our favorites) but the ladies present stirred the conversation to hair salons. Obviously, all discussed below applies not only to barber shops too, but […]

Customer Satisfaction versus Customer Loyalty

It has been so nice to see people happy with their Holiday- shopping carrying their purchases with a smile. But, is a happy & satisfied customer really what any merchant should be after? You are happy with what you bought. No question about it. What will you buy gain the same thing (if it is […]

On the Road from Customer Satisfaction to Customer Loyalty.

The Holiday season is over, but it was genuinely so nice to see so many people happy with their Holiday- shopping, carrying their purchases with a smile. But, is a happy & satisfied customer really what any merchant/ business owner (of any type) should be after? You are happy with what you bought. No question […]